What is better Zailab or NinjaOne (Formerly NinjaRMM)? If you’re getting a tough time choosing the right Customer Support Software product for your needs, it’s a good idea to compare and contrast the available software and discover which tool offers more advantages. For instance, here you can compare Zailab (overall score: 8.0; user rating: N/A%) vs. NinjaOne (Formerly NinjaRMM) (overall score: 8.6; user rating: 93%) for their overall performance.
You can also see which one provides more features that you need or which has better pricing plans for your current budget. Having a clear table to compare their features will significantly improve the chances of obtaining the appropriate product for your company. Pay attention to other aspects of the software like intuitiveness, flexibility, scalability, and pricing terms.
People who are pressed for time or want a Call Center Software advice from our team may want to take a look at these top choices for the current year: Zendesk, Freshdesk Contact Center, JustCall.
Zailab uses a simple but sophisticated usage-based payment model. Contact the vendor for more enterprise pricing information and other product details.
Zailab is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, productive, and productive.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Almost as crucial as useful features and user support level are pricing plans provided by Zailab and NinjaOne (Formerly NinjaRMM). Although cost should not be a deciding factor it’s without a doubt an important thing to think about. You should try to find a flexible pricing plan that can be matched with your company size and painlessly scaled up if your team expands. Make sure you don’t choose plans that include extra tools that you won’t use and always make an effort to get in touch with the vendor directly because big companies can often count on discounts. You should also try out a free trial or demo of each software to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to pay any money and offers a practical overview of what it’s like to work with Zailab and NinjaOne (Formerly NinjaRMM).
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