What is better Zailab or Vivantio? You have such a wide range of Customer Support Software alternatives in today’s market that picking the right product may be difficult. On our comparison page, you can actually evaluate the tool, pricing conditions, available plans, and more details of Zailab and Vivantio.
You can examine their score (8.0 for Zailab vs. 8.4 for Vivantio) and user satisfaction level (N/A% for Zailab vs. 93% for Vivantio). The scores and ratings present you with a general idea how these two software products perform. In addition, check if the application can integrate with the company’s current business apps to ensure greater productivity.
In case you you would like to quickly find the more reliable Call Center Software according to our experts we recommend you examine the following solutions: Zendesk, Freshdesk Contact Center, JustCall.
Zailab uses a simple but sophisticated usage-based payment model. Contact the vendor for more enterprise pricing information and other product details.
Zailab is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, productive, and productive.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Both Zailab and Vivantio were tested by a panel of reliable SaaS experts who carried out a detailed examination of all key aspects of every software. Their final rating was prepared by means of unique SmartScore algorithm which calculates an individual partial score to each component like: main functionalities, client support, mobile support, security, client satisfaction as well as market presence. Here at FinancesOnline we know useful features are not the only aspect crucial to a company so we do our best to pay attention to all aspects of a app prior to coming up with its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
