What is better Zailab or ScreenConnect? Getting the proper Customer Support Software product is as simple as evaluating the good and low features and terms offered by Zailab and ScreenConnect. Here you can also match their general scores: 8.0 for Zailab vs. 9.0 for ScreenConnect. Or you can check their general user satisfaction rating, N/A% for Zailab vs. 96% for ScreenConnect.
We suggest that you put some effort and analyze their differences and determine which one is the better choice for your company. Moreover. remember to factor in your company’s or industry’s unique case, for example, a multilingual app for a global company or a mobile version to help you work on the go.
We know that not all people have the time to try out a large number of different solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
Zailab uses a simple but sophisticated usage-based payment model. Contact the vendor for more enterprise pricing information and other product details.
Zailab is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, productive, and productive.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, information and experiences that we shared in this analysis were collected from official company pages, marketing content available online, real-life experience from real users as well as our personal hands-on use of every product by an expert. We put a lot of effort to extensively study each solution, so we not only study it internally, but we also match our findings with views of other people from the SaaS community.
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