What is better uContact or Five9? Finding the best Customer Support Software for your organization is vital to improving your company’s productivity. In our platform, it's easy to evaluate different solutions to see which one is the proper software for your needs. Here you can match uContact vs. Five9 and examine their overall scores (8.0 vs. 8.6, respectively) and user satisfaction rating (100% vs. 91%, respectively).
It's also possible to study the details of prices, terms and conditions, plans, capabilities, tools, and more, and decide which software offers more benefits for your business. In practice, select the software which helps you to add/remove features and pricing to address your company growth or lack of it.
Users who don't have much time or would like to get a Call Center Software recommendation from our team may want to investigate these top choices for the current year: Freshdesk Contact Center, Zendesk, JustCall.
uContact offers an API Rest to integrate with any third party solution.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chamba Te Presta, Telemedic, Grupo Eminent
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Both uContact and Five9 were tested by a panel of independent B2B experts who prepared a thorough study of all core elements of each product. Their final rating was calculated with unique SmartScore model which provides an individual partial score to each component including: main features, client support, mobile support, security, client satisfaction as well as media presence. We are aware that useful features are not the only factor essential to a company so we do our best to pay attention to all sides of a product prior to calculating its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
