What is better uContact or ScreenConnect? To successfully purchase the most helpful and productive Customer Support Software for your enterprise, you need to compare products available on the market. For instance, here you may match uContact’s overall score of 8.0 against ScreenConnect’s score of 9.0. You can even evaluate their general user satisfaction: uContact (100%) vs. ScreenConnect (96%).
Furthermore, you can assess their good and bad points feature by feature, including their terms and conditions and costs. By comparing products you are more likely to select the right software for your needs. Of course you have to know your particular requirements to realize which service matches those needs.
In the event you have to quickly find the optimal Call Center Software according to our review team we recommend you examine these services: Freshdesk Contact Center, Zendesk, JustCall.
uContact offers an API Rest to integrate with any third party solution.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chamba Te Presta, Telemedic, Grupo Eminent
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, facts and statistics that we provided in this comparison were collated from official vendor sites, promotional materials available online, real-life experience from real customers as well as our individual direct use of each product by a professional reviewer. We do our best to comprehensively study each service, therefore we not only analyze it ourselves, but we also match our results with experiences of other people from the B2B community.
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