What is better uContact or ScreenConnect? We are here to simplify the whole process of reviewing Customer Support Software products for you. For instance, on this page you can look at the overall performance of uContact (8.0) and compare it with the overall performance of ScreenConnect (9.0). It's also possible to match their overall user satisfaction rating: uContact (100%) vs. ScreenConnect (96%).
Likewise, lexamine their capabilities carefully to check which product can better tackle your company’s requirements. Generally, any business app must let you to immediately view the big picture, at the same time allowing you immediate access to the details.
Our team put a lot of effort to prepare reviews of all popular Call Center Software services that you can find on the market, but among them these three caught our special attention: Zendesk, Freshdesk Contact Center, JustCall.
uContact offers an API Rest to integrate with any third party solution.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chamba Te Presta, Telemedic, Grupo Eminent
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as crucial as features and client support responsiveness are pricing options made available by uContact and ScreenConnect. Although pricing should not be the only aspect it’s definitely a key thing to consider. You should expect a flexible pricing plan that can be matched with your business size and effortlessly scaled up every time your company expands. You should be certain you don’t select pricing plans that include extra tools that you won’t find useful and always try to get in touch with the vendor directly as enterprises can often count on more affordable prices. You should also check out a free trial or demo of each app to spend at least some time using it. It’s a valuable experience that doesn’t ask you to invest any money and gives you a reliable overview of what it feels like to work with uContact and ScreenConnect.
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