What is better uContact or Vivantio? Finding the best Customer Support Software product is all about assessing numerous solutions and identifying the top application for your specific needs. Our unique algorythm gives you a quick look at the general rating of uContact and Vivantio. For general quality and performance, uContact scored 8.0, while Vivantio scored 8.4. On the other hand, for user satisfaction, uContact earned 100%, while Vivantio earned 93%.
Below it's also possible to look at their characteristics, terms, plans, etc. to see which software will be more suitable for your situation. One critical element to check is if the software lets you to enable and disable limitations on various types of users to protect any critical business data.
We are aware that not all businesses have enough time to test dozens of different services, so we created a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
uContact offers an API Rest to integrate with any third party solution.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chamba Te Presta, Telemedic, Grupo Eminent
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you are still having second thoughts about which solution will perform best for your company it may be a sensible idea to take a look at each service’s social metrics. Such metrics are frequently a sign of how popular every product is and how extensive is its online presence.For example, if you check uContact LinkedIn account you’ll find out that they are followed by 180 people. In case of Vivantio the amount of followers on their LinkedIn page is 1335.
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