What is better uContact or Zendesk? There are many Customer Support Software products in the market today. The simplest way to find out which one fits your needs best is to examine them side by side. For example, here you can compare uContact and Zendesk for their overall score (8.0 vs. 9.7, respectively) or their user satisfaction rating (100% vs. 98%, respectively).
You can also compare their functions and pricing terms along with other helpful data below. When matching products make sure you check their corresponding functions and mark their distinctive elements to get a clearer picture of both deals. Likewise, keep in mind to check other features like security, backup, ease-of-use, and helpdesk support.
People who are pressed for time or would like to get a Call Center Software suggestion from our experts might want to examine these top choices for this year: JustCall, Freshdesk Contact Center, Zendesk.
uContact offers an API Rest to integrate with any third party solution.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chamba Te Presta, Telemedic, Grupo Eminent
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
It may not always be enough to simply compare uContact and Zendesk with each other. Even though useful features, cost and user experience are all important and should be included when making a final choice, you should also check out the recognition and awards won by each service. In many cases a less dominant app may turn out to be a great choice that was a winner of many industry awards such as our Supreme Software Award which shows that regardless of limited market popularity it’s a worthy contender to the solutions that dominate the market.
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