What is better uContact or Kayako? If you want to get a convenient way to learn which Customer Support Software product is better, our proprietary method gives uContact a score of 8.0 and Kayako a score of 9.0 for total quality and performance. At the same time, uContact is rated at 100%, while Kayako is rated 95% for their user satisfaction level.
You can also compare their product details, including modules, tools, options, plans, pricing, and others. See whether the solution allows you to customize at least part of its funnels to guarantee the app complements your own business workflows.
Our experts made sure to prepare reviews of all popular Call Center Software services that you can find on the market, but among all the ones we reviewed these three caught our special attention: JustCall, Zendesk, Freshdesk Contact Center.
uContact offers an API Rest to integrate with any third party solution.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chamba Te Presta, Telemedic, Grupo Eminent
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Almost as crucial as functionalities and user support responsiveness are pricing plans provided by uContact and Kayako. Although pricing should not be a deciding element it’s definitely an important thing to consider. You should look for a flexible pricing package that can be adjusted to your team size and effortlessly scaled up if your team expands. Be sure that you don’t select pricing plans that have complex tools that you won’t find useful and always make an effort to contact with the vendor directly because big companies can frequently count on special pricing. You should also check out a free trial or demo of each service to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to invest any money and provides you with a reliable overview of what it feels like to work with uContact and Kayako.
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