What is better uContact or NinjaOne (Formerly NinjaRMM)? Reviewing products for the top Customer Support Software doesn't have to be tough. On our review platform, we enable you to match uContact and NinjaOne (Formerly NinjaRMM) and quickly evaluate their differences. We allow you to take a look at their functions, supported devices, level of support, costs, terms, plus more.
You can also review their overall score (8.0 for uContact vs. 8.6 for NinjaOne (Formerly NinjaRMM)) and overall customer satisfaction level (100% for uContact vs. 93% for NinjaOne (Formerly NinjaRMM)). Spend some time and compare your leading alternatives and determine which one is right for your company. You should also assess the software company’s credibility; can they be relied upon and will they still be on the market a few years from now?
We are aware that not all people have the time to scrutinize a wide range of different solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
uContact offers an API Rest to integrate with any third party solution.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chamba Te Presta, Telemedic, Grupo Eminent
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Almost as important as useful features and client support responsiveness are pricing plans given by uContact and NinjaOne (Formerly NinjaRMM). While pricing should not be the only element it’s without a doubt a key thing to think about. You should expect a flexible pricing plan that can be matched with your business size and painlessly scaled up when your team grows. Make sure you don’t pick packages that include advanced tools that you won’t find a use for and always make an effort to get in touch with the vendor directly as enterprises can often count on more affordable prices. You should also give a chance to a free trial or demo of every product to spend at least some time using it. It’s a useful experience that doesn’t require you to invest any money and gives you a solid overview of what it feels like to work with uContact and NinjaOne (Formerly NinjaRMM).
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