What is better uContact or Zendesk Chat? When looking for the best Customer Support Software for your company it is recommended that you examine the characteristics, pricing, and other crucial info regarding the product and vendor. Here, you are able to see the similarities and discrepancies between uContact (overall score at 8.0 and user satisfaction at 100%) and Zendesk Chat (overall score at 8.5 and user satisfaction at 100%).
You can also examine their particulars elements, like services, plans, costs, terms and conditions, etc. Similarly, analyze the terms closely for information on extra charges, including, setup fees, separate helpdesk support, upgrade fees, disk space fees, and others.
We did our best to review all popular Call Center Software solutions available on the market, but among them these three deserved our special attention: JustCall, Freshdesk Contact Center, Zendesk.
uContact offers an API Rest to integrate with any third party solution.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chamba Te Presta, Telemedic, Grupo Eminent
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
If you test different Customer Support Software apps you shouldn’t just analyze their list of features and provided pricing packages. Consider that the software must be meeting your requirements and team so the more flexible their offer the better. Learn what systems are supported by uContact and Zendesk Chat and ensure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to find out which languages and countries are supported, because this might be a deal breaker for many businesses.
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