What is better SmartAction or Five9? Choosing the best Customer Support Software for your organization is complicated with a lot of functions, choices, and offers to consider. However, depending on our review directory will allow you to simplify the selection steps by getting all major services in a single location.
For instance, you can match SmartAction and Five9 for their tools and overall scores, in this case, 7.0 and 8.6, respectively. Furthermore, you can see which software has better general user satisfaction rating: 98% (SmartAction) and 91% (Five9) to find out which product is the better choice for your business. Don’t simply pick the service with the lowest price, but the service that offers the best value.
We know that not all people have enough time to test a wide range of various products, so we created a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: JustCall, Zendesk, Freshdesk Contact Center.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
No Customer Support Software will manate to solve all the requirements of a specific team. Even though key functionalities of SmartAction and Five9 should matter you should also thoroughly analyze the integrations supported by every service. Very often your team will already be making use of other types of SaaS software in your company and it’s definitely better to select software that integrate well with each other. If you do that you will be able to ensure an effortless exchange of data between your teams and software used, which can significantly reduce time devoted to migrating between one product and the next.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
