What is better SmartAction or Vivantio? To successfully find the most effective and productive Customer Support Software for your company, you have to compare products available on the market. For instance, here it is possible to match SmartAction’s overall score of 7.0 against Vivantio’s score of 8.4. You can even evaluate their general user satisfaction: SmartAction (98%) vs. Vivantio (93%).
In addition, you can assess their strengths and weaknesses feature by feature, including their terms and conditions and prices. By comparing products you are sure that you pick the right software for your company. It’s clear you must understand your specific needs to realize which solution addresses those needs.
Those of you who are pressed for time or need a Call Center Software suggestion from our team might want to examine these top choices for this year: Freshdesk Contact Center, JustCall, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you are still having second thoughts about which solution will work best for your company it might be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often an indicator of how popular every solution is and how big is its online presence. For instance SmartAction Twitter profile has currently 585 followers. At the same time Vivantio Twitter is followed by 70 people.
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