What is better SmartAction or NinjaOne (Formerly NinjaRMM)? Assessing products for the top Customer Support Software need not be hard. On our review platform, you can easily match SmartAction and NinjaOne (Formerly NinjaRMM) and right away analyze their varying features. We allow you to check their features, supported devices, customer support, prices, terms, and many more.
You may also review their overall score (7.0 for SmartAction vs. 8.6 for NinjaOne (Formerly NinjaRMM)) and overall customer satisfaction level (98% for SmartAction vs. 93% for NinjaOne (Formerly NinjaRMM)). Spend some time and review your best alternatives and find out which one is right for your company. Similarly, you have to assess the vendor’s background; can you count on them and will they still be on the market a few years from now?
Our experts made sure to prepare reviews of all popular Call Center Software services that you can find on the market, but among them these three deserved our special attention: Zendesk, JustCall, Freshdesk Contact Center.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
It may not always be sufficient to simply compare SmartAction and NinjaOne (Formerly NinjaRMM) against each other. Although reliable functionalities, cost and customer experience are all crucial and should be considered when making a final decision, you should also pay attention to the recognition and awards merited by every product. In many cases a less popular product may turn out to be a good choice that was distinguished with B2B awards such as our Supreme Software Award which proves that in spite of smaller market popularity it’s a worthy rival to the software that rule the market.
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