What is better SmartAction or ManageEngine ServiceDesk Plus? A great way to choose the right Customer Support Software product for your company is to compare the solutions against each other. Here you can compare SmartAction and ManageEngine ServiceDesk Plus and see their features compared in detail to help you select which one is the more effective product.
Also, you can review their overall ratings, including: overall score (SmartAction: 7.0 vs. ManageEngine ServiceDesk Plus: 8.7) and user satisfaction (SmartAction: 98% vs. ManageEngine ServiceDesk Plus: 100%). Browse through their varying features and similarities and discover which one outperforms the other. Similarly imagine what your business will be in years to come; will your business outgrow the app in the next couple of years?
Our team put a lot of effort to prepare reviews of all popular Call Center Software products available on the market, but among them these three caught our special attention: JustCall, Zendesk, Freshdesk Contact Center.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
In the event you continue having doubts about which service will work best for your company it might be a sensible idea to take a look at each service’s social metrics. These metrics are usually a way to see how popular each solution is and how wide is its online presence. For example SmartAction Twitter profile has currently 585 followers. At the same time ManageEngine ServiceDesk Plus Twitter is followed by 3405 people.
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