What is better SmartAction or ScreenConnect? Purchasing the proper Customer Support Software product is as easy as contrasting the strong and weak characteristics and terms offered by SmartAction and ScreenConnect. Here you can also match their overall scores: 7.0 for SmartAction vs. 9.0 for ScreenConnect. Or you can look at their general user satisfaction rating, 98% for SmartAction vs. 96% for ScreenConnect.
We suggest that you put some effort and analyze their specific functions and figure out which one is the better choice for your company. Likewise, don’t forget to take into account your company’s or industry’s special situation, such as, a multilingual solution for a global company or a mobile app to help you work away from your office.
Right now, the best solutions in our Call Center Software category are: Zendesk, JustCall, Freshdesk Contact Center.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as essential as useful features and customer support level are pricing packages given by SmartAction and ScreenConnect. Even though cost should not be the only element it’s surely a key thing to think about. You should try to find a flexible pricing plan that can be adjusted to your business size and effortlessly scaled up every time your team grows. Be sure that you don’t select pricing plans that have extra functionalities that you won’t find useful and always make an effort to get in touch with the vendor directly as enterprises can often count on special pricing. You should also check out a free trial or demo of each service to spend at least some time working with it. It’s a useful experience that doesn’t require you to pay any money and provides you with a solid overview of what it’s like to work with SmartAction and ScreenConnect.
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