What is better SmartAction or ScreenConnect? Choosing the most appropriate Customer Support Software for your company is complicated with too much features, choices, and terms to check. But, using our website will allow you to streamline the necessary steps by showing all key services in a single place.
For instance, you can match SmartAction and ScreenConnect for their functions and overall scores, namely, 7.0 and 9.0, respectively. Similarly, you can check which product has better general user satisfaction rating: 98% (SmartAction) and 96% (ScreenConnect) to learn which solution is better for your organization. Don’t simply choose the solution with the cheapest price, but the solution that gives the best value.
Right now, the best solutions in our Call Center Software category are: Zendesk, JustCall, Freshdesk Contact Center.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please note that even though both SmartAction and ScreenConnect may offer a top quality set of features each solution might be created for a different business size. If you are comparing features you may want to give some attention to a company size they are meant for. Certain functionalities may scale up efficiently for big enterprises but if you have a small or mid-sized business it’s often better to refrain paying for customized features that you might never have a chance to use.
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