What is better simplyCT or ScreenConnect? If you wish for an effective Customer Support Software product for your company you have to remember to assess a wide range of alternatives. It doesn’t have to be difficult, and can be as simple as matching their functions in a table like the one below. You will also get a brief idea how each product operates. For instance, on this page you can see simplyCT’s overall score of 6.9 and compare it against ScreenConnect’s score of 9.0; or simplyCT’s user satisfaction level at 100% versus ScreenConnect’s 96% satisfaction score.
The contrast can help you find out the good and bad points of each service, and decide which suits you requirements better. Aside from the rich features, the software that is easy to understand and use is always the better option.
In case you you would like to quickly find the optimal Customer Support Software according to our review team we suggest you try out these products: Freshdesk, Zendesk, Freshdesk Omni.
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
The It Factor Productions, The Devereux Foundation
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you choose a software that you are sure will work best for your business you shouldn’t simply focus on what professionals have to say about it. Very often personal experience with the product will vary, depending on specific goals and needs. That’s why in our reviews we also give our User Satisfaction Rating for each software to give you an immediate impression of how real users of simplyCT and ScreenConnect estimate their contact with the app. Our system is built around detailed analysis of product mentions on other websites, social media as well as blogs, so you will obtain a comprehensive and credible overview of what other clients think about each app. In this example simplyCT got a total satisfaction rating at 100% while for ScreenConnect 96% of people express they had an enjoyable experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
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