What is better simplyCT or ScreenConnect? You have such a wide range of Customer Support Software options in today’s state of that industry that selecting the best product is often overwhelming. On our comparison page, it is simple to assess the tool, pricing conditions, available plans, and more details of simplyCT and ScreenConnect.
You can also compare their score (6.9 for simplyCT vs. 9.0 for ScreenConnect) and user satisfaction level (100% for simplyCT vs. 96% for ScreenConnect). The scores and ratings present you with a solid idea how both these software products perform. Additionally, make sure if the solution can integrate with your current business apps to ensure greater productivity.
We did our best to prepare reviews of all popular Customer Support Software solutions that you can find out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk Omni, Freshdesk.
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
The It Factor Productions, The Devereux Foundation
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as crucial as functionalities and client support level are pricing plans made available by simplyCT and ScreenConnect. Even though cost should not be a deciding factor it’s definitely a key thing to consider. You should try to find a flexible pricing package that can be matched with your business size and easily scaled up if your team develops. You should be certain you don’t opt for pricing plans that have additional tools that you won’t find useful and always make an effort to get in touch with the vendor directly as big companies can frequently benefit from special pricing. You should also try out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t need you to spend any money and offers a practical overview of what it feels like to work with simplyCT and ScreenConnect.
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