What is better simplyCT or Vivantio? Finding the right Customer Support Software product is as simple as comparing the good and weaker characteristics and terms offered by simplyCT and Vivantio. Here it's also possible to match their all round scores: 6.9 for simplyCT vs. 8.4 for Vivantio. Or you can verify their general user satisfaction rating, 100% for simplyCT vs. 93% for Vivantio.
We suggest that you spend some time to analyze their specific functions and determine which one is the better option for your company. Likewise, keep in mind to take into account your company’s or industry’s unique case, for example, a multilingual app for a global team or a mobile app to help you work on the go.
We realize that not all companies have enough time to try out a wide range of various solutions, so we created a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
The It Factor Productions, The Devereux Foundation
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You shouldn’t expect just a broad range of functionalities and flexible pricing from a credible Customer Support Software. Almost as important as main features is a quality customer support. You want to guarantee that in a situation where you have any questions about simplyCT or Vivantio, or you run into a problem, or perhaps you’ll want to request a specific update or functionality beneficial to your business you can count on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are offered. What is more, it’s a significant advantage if you are able to profit from individual training or at the very least a knowledge base you can use.
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