What is better simplyCT or Salesforce Service Cloud? Getting the ideal Customer Support Software product is all about evaluating various solutions and figuring out the top program for your specific needs. Our proprietary process gives you a fast look at the general rating of simplyCT and Salesforce Service Cloud. For overall quality and performance, simplyCT scored 6.9, while Salesforce Service Cloud scored 9.6. On the other hand, for user satisfaction, simplyCT earned 100%, while Salesforce Service Cloud earned 97%.
Below it's also possible to look at their functionalities, terms, plans, etc. to find out which application will be more suitable for your company. One key feature to evaluate is if the application allows you to enable/disable restrictions on different types of users to protect any sensitive business data.
In case you you have to quickly locate the top Customer Support Software according to our experts we advise you examine these products: Zendesk, Freshdesk, Freshdesk Omni.
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
The It Factor Productions, The Devereux Foundation
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
You don’t want simply a broad range of features and flexible pricing plans from a credible Customer Support Software. Almost as significant as key features is a quality customer support. You want to make sure that if you have any questions about simplyCT or Salesforce Service Cloud, or you struggle with some problems, or perhaps you’ll want to request a specific update or feature beneficial to your company you can rely on a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you can enjoy individual training or at least a knowledge base you can use.
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