What is better simplyCT or NinjaOne (Formerly NinjaRMM)? If you’re experiencing a hard time deciding on the best Customer Support Software product for your needs, try to do a comparison of the available software and determine which tool offers more benefits. For instance, here you can compare simplyCT (overall score: 6.9; user rating: 100%) vs. NinjaOne (Formerly NinjaRMM) (overall score: 8.6; user rating: 93%) for their overall performance.
You can even see which one provides more tools that you need or which has more flexible pricing plans for your current budget. Having a clear table to match their features will significantly boost the possibility of getting the best product for your company. Look closely at other factors of the software such as ease-of-use, flexibility, scalability, and pricing plans.
Users who want to save some time or could use a Customer Support Software recommendation from our team may want to examine these top choices for the current year: Freshdesk, Zendesk, Freshdesk Omni.
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
The It Factor Productions, The Devereux Foundation
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Every time you select a service that you are sure will work best for your company you shouldn’t just limit yourself to what professionals have to say about it. Very often personal experience with the software may be different, depending on your own preferences and needs. This is why in our reviews we also give our User Satisfaction Rating for every solution to give you a reliable overview of how real users of simplyCT and NinjaOne (Formerly NinjaRMM) evaluate their experience with the service. Our algorithm is built around detailed analysis of product mentions on other websites, social networks and blogs, so you will obtain a comprehensive and credible picture of what other people think about each app. In this example simplyCT has a total satisfaction rating at 100% while for NinjaOne (Formerly NinjaRMM) 93% of people claim they had an enjoyable experience with it.
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