What is better ScreenConnect or ONE.AI? Reviewing products to find the best Customer Support Software need not be difficult. On our review platform, we enable you to match ScreenConnect and ONE.AI and promptly see their varying features. We allow you to check their capabilities, supported devices, customer support, pricing, terms, and much more.
You may also examine their overall score (9.0 for ScreenConnect vs. 6.3 for ONE.AI) and overall customer satisfaction level (96% for ScreenConnect vs. N/A% for ONE.AI). Take your time and compare your leading choices and discover which one is ideal for your company. Similarly, you have to check the vendor’s background; can they be relied upon and will they still be around a few years from now?
Our team put a lot of effort to prepare reviews of all popular Remote Support Software solutions that you can find out there, but among them these three caught our special attention: Atera, Zendesk, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
ONE.AI offers four options for enterprise pricing. The details for these packages are listed below. Also, before you commit, you can try the solution free for 14 days.
Both ScreenConnect and ONE.AI were evaluated by a team of reliable B2B experts who prepared a detailed analysis of all important elements of every product. Their final score was prepared with unique SmartScore model which calculates a separate partial score to each element such as: main features, client support, mobile support, security, user satisfaction as well as market presence. Here at FinancesOnline we realize useful features are not the only factor crucial to a business so we make an effort to pay attention to all aspects of a software before calculating its final rating.
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