What is better ONE.AI or ScreenConnect? If you want an effective Customer Support Software product for your organization you have to make time to compare different solutions. It doesn’t have to be challenging, and can be as easy as matching their features in a table like the one below. You will also get a quick idea how each product works. As an example, on this page you can see ONE.AI’s overall score of 6.3 and compare it against ScreenConnect’s score of 9.0; or ONE.AI’s user satisfaction level at N/A% versus ScreenConnect’s 96% satisfaction score.
The assessment will help you identify the pros and cons of each application, and decide which matches your requirements better. Aside from the main features, the application which is simple and intuitive is always the better product.
Our team put a lot of effort to review all popular AI Software products available out there, but among all the ones we reviewed these three deserved our special attention: Salesforce Einstein, Azure Machine Learning Studio, Google Vertex AI.
ONE.AI offers four options for enterprise pricing. The details for these packages are listed below. Also, before you commit, you can try the solution free for 14 days.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will be perfect enough to cater to all the needs of a company. Even though main functionalities of ONE.AI and ScreenConnect should matter you should also carefully analyze the integrations provided by a given service. In many cases you will already be making use of some other SaaS software in your company and it’s definitely more beneficial to opt for software that integrate well with one another. With that approach you will be able to guarantee a smooth transfer of data between your teams and apps, which can significantly reduce time wasted on migrating between one app and the next.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
