Zendesk Chat
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Trainable AI
- Multiple Channels
- Webhooks
- Analytics
- Integrations
Pricing Info
Pricing Info
ONE.AI offers four options for enterprise pricing. The details for these packages are listed below. Also, before you commit, you can try the solution free for 14 days.
Solopreneur – $15.00/month
- 5 Simultaneous Chats
- 1 Channel
- Standard Tech Support
Business – $45.00/month
- 30 Simultaneous Chats
- 5 Channels
- Webhooks Access
- Priority Tech Support
Business Plus – $150.00/month
- 50 Simultaneous Chats
- 8 Channels
- Webhooks Access
- Priority Tech Support
- Unsupervised Learning Tool
Enterprise – $950.00/month
- Unlimited Simultaneous Chats
- Unlimited Channels
- Webhooks Access
- Dedicated Tech Support
- Unsupervised Learning Tool
Integrations
Integrations
ONE.AI can help you with the following platforms:
- Facebook Messenger
- Telegram
- Skype
- Olark
- Viber
- Website (as webchat)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A multi-channel AI chatbot that can help you gain leads and convert more customers.
Company Email
Company's Address
AlgorX, Inc.
3616 Kirkwood Highway
Suite A #1093
Wilmington, DE 19808
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company Email
support@zopim.com
Company's Address
Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598
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No Customer Support Software will manate to solve all the needs of a company. Even though main functionalities of ONE.AI and Zendesk Chat are obviously a priority you should also thoroughly study the integrations offered by a given solution. Quote frequently you will already be making use of various kinds of B2B software in your company and it’s definitely wiser to choose services that integrate well with each other. With that approach you will be able to be certain of a smooth transfer of information between your teams and software used, which can really reduce time wasted on migrating between one service and the other.
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