What is better ONE.AI or LiveChat? Purchasing the appropriate Customer Support Software product is as easy as assessing the good and low characteristics and terms offered by ONE.AI and LiveChat. Here it's also possible to match their overall scores: 6.3 for ONE.AI vs. 9.0 for LiveChat. Or you can look at their general user satisfaction rating, N/A% for ONE.AI vs. 96% for LiveChat.
We suggest that you take some time to review their unique features and figure out which one is the better alternative for your company. Moreover. don’t forget to factor in your company’s or industry’s unique case, for instance, a multilingual software for a global team or a mobile version to help you work on the go.
Those of you who want to save some time or would like to get a AI Software suggestion from our team may want to take a look at these top choices for the current year: Google Vertex AI, Azure Machine Learning Studio, Salesforce Einstein.
ONE.AI offers four options for enterprise pricing. The details for these packages are listed below. Also, before you commit, you can try the solution free for 14 days.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Both ONE.AI and LiveChat were reviewed by a team of independent SaaS experts who prepared a detailed study of all key elements of every service. Their final score was prepared with unique SmartScore algorithm that provides a separate partial score to every element including: main functionalities, customer support, mobile device support, security, client satisfaction as well as media presence. We are aware that useful features are not the only aspect essential to a company so we do our best to pay attention to all facets of a software before giving it a final score.
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