Salesforce Live Agent
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Real-Time Live Chat Support
- Personalized Messages
- Snap-ins
- Multilingual Support
- Customer Profile
- Chat Routing
- Customer Chat Sneak Peak
- Pre-Written Messages
- Private Messages
- Real-Time Agent Coaching
- Agent Queue Monitoring
- Agent Performance Metrics
- Instant Message Sessions Metrics
Pricing Info
Pricing Info
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Integrations
Integrations
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Company Email
Contact No.
Company's Address
Salesforce
The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States
Salesforce Live Agent Comparisons
Popular Salesforce Live Agent Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Live Video Chat
- Remote Video Support
- Video Kiosks
- Co-browsing
- File Sharing
- Mobile Video
Pricing Info
RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. You can also try the software live or request a demo to see if the software is a perfect fit for your business.
Integrations
RichCall integrates with the following business systems and applications:
- Cisco
- Genesys
- Avaya
- NODA
- Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A rich, comprehensive communications platform for contact centers with video call and web-based collaboration capabilities. This lets them see exactly what troubles customers for them to provide on-point assistance. And because it is powered by Amazon Cloud, you can expect it to have a 99.99% uptime.
Company Email
Contact No.
Company's Address
Aurus LLC
Nikolaeva str 11
Novosibirsk 630090
Russia
RichCall Comparisons
Popular RichCall Alternatives
Every time you choose a software that you believe will work best for your team you shouldn’t only pay attention to what reviewers have to say about it. Quite frequently individual experience with the solution may change, depending on your own preferences and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every software to give you a quick overview of how actual users of Salesforce Live Agent and RichCall rate their contact with the service. Our algorithm is built around detailed analysis of product appearances on other websites, social networks as well as blogs, so you will receive a comprehensive and credible picture of what other clients think about each product. In this case Salesforce Live Agent has a total satisfaction rating at 92% while for RichCall N/A% of people say they had an enjoyable experience with it.
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