What is better Salesforce Live Agent or RichCall? Buying the perfect Customer Support Software for your organization is vital to improving your company’s efficiency. In our platform, it's easy to examine a wide range of solutions to see which one is the appropriate software for your needs. Here you can match Salesforce Live Agent vs. RichCall and look at their overall scores (9.1 vs. 8.0, respectively) and user satisfaction rating (92% vs. N/A%, respectively).
Additionally, you can analyze the details of prices, terms, plans, capabilities, tools, and more, and decide which software offers more benefits for your business. In general, select the software which helps you to add/remove features and price terms to complement your business growth or lack of it.
Those of you who don't have much time or need a Live Chat Software advice from our experts may want to take a look at these top choices for the current year: Pipedrive, Vision Helpdesk, Zendesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. You can also try the software live or request a demo to see if the software is a perfect fit for your business.
RichCall integrates with the following business systems and applications:
Cisco
Genesys
Avaya
NODA
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A rich, comprehensive communications platform for contact centers with video call and web-based collaboration capabilities. This lets them see exactly what troubles customers for them to provide on-point assistance. And because it is powered by Amazon Cloud, you can expect it to have a 99.99% uptime.
Every time you choose a software that you believe will work best for your team you shouldn’t only pay attention to what reviewers have to say about it. Quite frequently individual experience with the solution may change, depending on your own preferences and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every software to give you a quick overview of how actual users of Salesforce Live Agent and RichCall rate their contact with the service. Our algorithm is built around detailed analysis of product appearances on other websites, social networks as well as blogs, so you will receive a comprehensive and credible picture of what other clients think about each product. In this case Salesforce Live Agent has a total satisfaction rating at 92% while for RichCall N/A% of people say they had an enjoyable experience with it.
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