Compare RichCall vs. FreshserviceIf you need a reliable Customer Support Software product for your enterprise you have to make time to examine various options. It doesn’t have to be complex, and can be as quick as matching their features in a table like the one below. You will also get a quick idea how each product works. As an example, on this page you can see RichCall’s overall score of 8.0 and compare it against Freshservice’s score of 9.4; or RichCall’s user satisfaction level at N/A% versus Freshservice’s 97% satisfaction score. The assessment will allow you to spot the pros and cons of each program, and make up your mind on which matches your requirements better. Beyond the rich features, the application that’s simple to grasp and use is always the better option. Those of you who want to save some time or could use a Live Chat Software suggestion from our experts may want to investigate these top choices for this year: LiveAgent, Zoho SalesIQ, Kayako.
|Quote-based||Free | Annual Subscription|
A rich, comprehensive communications platform for contact centers with video call and web-based collaboration capabilities.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
|Types of Customers|
Types of Customers
|Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about RichCall pricing||Learn more about Freshservice pricing|
|+7 (383) 344-92-92||+1-866-832 3090|
RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. You can also try the software live or request a demo to see if the software is a perfect fit for your business.
Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Sprout (Free up to 3 agents and 100 free assets):
Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):
Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):
Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):
| Aurus LLC|
Nikolaeva str 11
| 311 California St.|
San Francisco, CA, 94104
|American National Bank, Battery Giant, Rubik|
RichCall integrates with the following business systems and applications:
Third party Integrations
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When you choose a service that you think will work best for your business you shouldn’t just pay attention to what professionals have to say about it. Very often personal experience with the solution may change, depending on specific goals and requirements. This is why in our reviews we also offer our User Satisfaction Rating for every app to give you a quick overview of how real users of RichCall and Freshservice estimate their contact with the software. Our algorithm is based on complex analysis of product mentions on other websites, social networks as well as blogs, so you will get a full and reliable picture of what other users think about each product. In this example RichCall got a total satisfaction rating at N/A% while for Freshservice 97% of people say they had an enjoyable experience with it.