Compare RichCall vs. Freshservice

If you need a reliable Customer Support Software product for your enterprise you have to make time to examine various options. It doesn’t have to be complex, and can be as quick as matching their features in a table like the one below. You will also get a quick idea how each product works. As an example, on this page you can see RichCall’s overall score of 8.0 and compare it against Freshservice’s score of 9.4; or RichCall’s user satisfaction level at N/A% versus Freshservice’s 97% satisfaction score. The assessment will allow you to spot the pros and cons of each program, and make up your mind on which matches your requirements better. Beyond the rich features, the application that’s simple to grasp and use is always the better option. Those of you who want to save some time or could use a Live Chat Software suggestion from our experts may want to investigate these top choices for this year: LiveAgent, Zoho SalesIQ, Kayako.
Comparison

RichCall

VS

Freshservice

VS

RichCall screenshot Freshservice screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

9.4 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

97% ?

Price

Price

$500

free

Pricing Type

Pricing Type

Quote-based Free | Annual Subscription
Full Review

Full Review

Overview

Overview

A rich, comprehensive communications platform for contact centers with video call and web-based collaboration capabilities.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Easy Links
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Email Address

Email Address

support@freshservice.com
Types of Customers

Types of Customers

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Page

Pricing Page

Learn more about RichCall pricing Learn more about Freshservice pricing
Available Languages

Available Languages

English, Russian English
Available Support

Available Support

Ticket
Phone Live Support
Ticket Training
Phone No.

Phone No.

+7 (383) 344-92-92 +1-866-832 3090
Available Features

Available Features

RichCall FEATURES

  • Live Video Chat
  • Remote Video Support
  • Video Kiosks
  • Co-browsing
  • File Sharing
  • Mobile Video

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Cost Details

Cost Details

RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses.  You can also try the software live or request a demo to see if the software is a perfect fit for your business.

 

 

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Vendor's Address

Vendor's Address

Aurus LLC
Nikolaeva str 11
Novosibirsk 630090
Russia
311 California St.
San Francisco, CA, 94104
USA
Popular Customers

Popular Customers

American National Bank, Battery Giant, Rubik
Supported Integrations

Supported Integrations

RichCall integrates with the following business systems and applications:

  • Cisco
  • Genesys
  • Avaya
  • NODA
  • Zendesk

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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When you choose a service that you think will work best for your business you shouldn’t just pay attention to what professionals have to say about it. Very often personal experience with the solution may change, depending on specific goals and requirements. This is why in our reviews we also offer our User Satisfaction Rating for every app to give you a quick overview of how real users of RichCall and Freshservice estimate their contact with the software. Our algorithm is based on complex analysis of product mentions on other websites, social networks as well as blogs, so you will get a full and reliable picture of what other users think about each product. In this example RichCall got a total satisfaction rating at N/A% while for Freshservice 97% of people say they had an enjoyable experience with it.