What is better RightAnswers or Support Hero? The perfect Knowledge Management Software is a solution that can tackle your company’s unique requirements. It’s easy to determine which alternative works best for your company if you examine different products before you decide which one is the best.
As an example, RightAnswers and Support Hero are scored at 9.0 and 7.7, respectively, for overall quality and performance. Similarly, RightAnswers and Support Hero have a user satisfaction rating of 100% and N/A%, respectively, which indicates the general feedback they get from customers. Better yet, get in touch with a current user of the software and ask for their opinion concerning the software in question.
People who don't have much time or could use a Knowledge Management Software suggestion from our team might want to take a look at these top choices for the current year: Zendesk, Zendesk, ServiceNow Knowledge Management.
Contact Upland Software for more information on RightAnswer basic and enterprise pricing packages. You may also sign up for a demo to see if the software is a perfect fit for your business.
RightAnswers integrates with the following business systems and applications:
Salesforce
ServiceNow
NetSuite CRM
BMC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nestle, Pfizer, LinkedIn
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
RightAnswers knowledge software makes IT help desk and customer service agents more productive. It improves both employee and customer experiences with a centralized knowledge hub to create, maintain, and locate relevant information quickly.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
If you continue having doubts about which software will work best in your case it may be a sound idea to check out each service’s social metrics. These metrics are quite often a sign of how popular each software is and how large is its online presence. For example, in case of Facebook RightAnswers has 416 likes on their official profile while Support Hero profile is liked by 412 people.
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