What is better RightAnswers or Support Hero? If you need a competent Knowledge Management Software product for your business you must make time to evaluate different options. It doesn’t have to be complicated, and can be as simple as matching their functionalities in a table like the one below. You will also get a quick idea how each product works. As an example, on this page you can find RightAnswers’s overall score of 9.0 and compare it against Support Hero’s score of 7.7; or RightAnswers’s user satisfaction level at 100% versus Support Hero’s N/A% satisfaction score.
The evaluation will allow you to see the pros and cons of each software, and choose which one fits you requirements better. Aside from the rich features, the solution which is simple and intuitive is always the better choice.
In case you you want to quickly find the top Knowledge Management Software according to our experts we recommend you try out these services: ServiceNow Knowledge Management, Zendesk, Zendesk.
Contact Upland Software for more information on RightAnswer basic and enterprise pricing packages. You may also sign up for a demo to see if the software is a perfect fit for your business.
RightAnswers integrates with the following business systems and applications:
Salesforce
ServiceNow
NetSuite CRM
BMC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nestle, Pfizer, LinkedIn
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
RightAnswers knowledge software makes IT help desk and customer service agents more productive. It improves both employee and customer experiences with a centralized knowledge hub to create, maintain, and locate relevant information quickly.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
You shouldn’t count on just a broad array of features and adjustable pricing plans from a reliable Knowledge Management Software. Almost as crucial as key features is a top-notch customer support. You want to make sure that when you have any questions about RightAnswers or Support Hero, or you run into a problem, or perhaps you’ll need to ask for a specific change or feature beneficial to your company you can trust in a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are available. It’s also a major asset if you are able to enjoy personal training or at least an FAQ you can use.
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