What is better RightAnswers or Zendesk? When looking for the appropriate Knowledge Management Software for your enterprise it is suggested that you assess the characteristics, pricing, as well as other essential information concerning the product and vendor. Here, you can check the parallels and disparities between RightAnswers (overall score at 9.0 and user satisfaction at 100%) and Zendesk (overall score at 9.7 and user satisfaction at 98%).
You may also check their specific modules, for example features, plans, rates, terms, etc. What is more, analyze the terms carefully for information on extra charges, like, installation, independent customer service, upgrade fees, cloud storage fees, and more.
Our team put a lot of effort to prepare reviews of all popular Knowledge Management Software solutions offered on the market, but among them these three deserved our special attention: ServiceNow Knowledge Management, Zendesk, Zendesk.
Contact Upland Software for more information on RightAnswer basic and enterprise pricing packages. You may also sign up for a demo to see if the software is a perfect fit for your business.
RightAnswers integrates with the following business systems and applications:
Salesforce
ServiceNow
NetSuite CRM
BMC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nestle, Pfizer, LinkedIn
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
RightAnswers knowledge software makes IT help desk and customer service agents more productive. It improves both employee and customer experiences with a centralized knowledge hub to create, maintain, and locate relevant information quickly.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
It may not always be sufficient to simply compare RightAnswers and Zendesk against each other. Even though specific functionalities, pricing and user experience are all important and should be taken into account when making a final decision, you should also pay attention to the recognition and awards won by each product. In many cases a less dominant product may turn out to be an amazing choice that was distinguished with industry awards such as our Supreme Software Award which shows that despite lesser market popularity it’s a worthy rival to the services that rule the market.
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