What is better RightAnswers or Salesforce Knowledge? To successfully purchase the most efficient and productive Knowledge Management Software for your firm, you have to compare products available on the market. For example, here you may match RightAnswers’s overall score of 9.0 against Salesforce Knowledge’s score of 8.8. You can even review their general user satisfaction: RightAnswers (100%) vs. Salesforce Knowledge (100%).
Furthermore, you can compare their pros and cons feature by feature, including their offered terms and prices. By comparing products you are improving your chances to pick the right software for your company. Of course you must understand your particular requirements to realize which solution meets those needs.
If you have to quickly identify the top Knowledge Management Software according to our experts we suggest you examine these products: Zendesk, ServiceNow Knowledge Management, Zendesk.
Contact Upland Software for more information on RightAnswer basic and enterprise pricing packages. You may also sign up for a demo to see if the software is a perfect fit for your business.
RightAnswers integrates with the following business systems and applications:
Salesforce
ServiceNow
NetSuite CRM
BMC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nestle, Pfizer, LinkedIn
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
RightAnswers knowledge software makes IT help desk and customer service agents more productive. It improves both employee and customer experiences with a centralized knowledge hub to create, maintain, and locate relevant information quickly.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
Both RightAnswers and Salesforce Knowledge were tested by a team of independent SaaS experts who prepared a detailed examination of all core elements of every solution. Their final score was prepared with unique SmartScore system that calculates a separate partial score to every element including: main functionalities, customer support, mobile device support, security, client satisfaction and media presence. We are aware that useful features are not the only thing important to a company so we make an effort to pay attention to all facets of a solution prior to calculating its final score.
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