What is better RightAnswers or Salesforce Knowledge? If you want an efficient Knowledge Management Software product for your company you need to remember to assess a wide range of alternatives. It doesn’t have to be difficult, and can be as simple as matching their functions in a table like the one below. You will also get a good idea how each product operates. For instance, on this page you can see RightAnswers’s overall score of 9.0 and compare it against Salesforce Knowledge’s score of 8.8; or RightAnswers’s user satisfaction level at 100% versus Salesforce Knowledge’s 100% satisfaction score.
The contrast will allow you to see the good and bad points of each program, and decide which one suits you requirements better. Beyond the main features, the solution that’s simple to grasp and use is always the better product.
In the event you would like to quickly locate the best Knowledge Management Software according to our experts we suggest you try out the following products: ServiceNow Knowledge Management, Zendesk, Zendesk.
Contact Upland Software for more information on RightAnswer basic and enterprise pricing packages. You may also sign up for a demo to see if the software is a perfect fit for your business.
RightAnswers integrates with the following business systems and applications:
Salesforce
ServiceNow
NetSuite CRM
BMC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nestle, Pfizer, LinkedIn
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
RightAnswers knowledge software makes IT help desk and customer service agents more productive. It improves both employee and customer experiences with a centralized knowledge hub to create, maintain, and locate relevant information quickly.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
It may not always be enough to simply compare RightAnswers and Salesforce Knowledge against one another. Even though reliable tools, pricing plans and user experience are all important and should be considered when making a final decision, you should also pay attention to the recognition and awards claimed by every product. Frequently a less popular service may turn out to be an amazing choice that was distinguished with SaaS awards such as our Supreme Software Award which shows that regardless of smaller market popularity it’s a worthy rival to the services that dominate the market.
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