What is better Pulsedesk or Salesforce Live Agent? Examining products for the top Customer Support Software does not always have to be difficult. On our review platform, it is possible to match Pulsedesk and Salesforce Live Agent and quickly see their distinct features. We allow you to take a look at their functions, supported devices, customer support, costs, terms, and many more.
You can even examine their overall score (8.9 for Pulsedesk vs. 9.1 for Salesforce Live Agent) and overall customer satisfaction level (98% for Pulsedesk vs. 92% for Salesforce Live Agent). Devote time to compare your leading options and discover which one is best for your company. You should also consider the software vendor’s background; can you count on them and will they still be operating in the future?
At the moment, the top solutions in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Almost as important as features and customer support quality are pricing options offered by Pulsedesk and Salesforce Live Agent. Even though pricing should not be the only aspect it’s definitely an important thing to consider. You should expect a flexible pricing package that can be adjusted to your company size and effortlessly scaled up if your company develops. You should be certain you don’t pick packages that have additional functionalities that you won’t find useful and always try to get in touch with the vendor directly because big companies can usually count on special pricing. You should also give a chance to a free trial or demo of each product to spend at least some time using it. It’s a valuable experience that doesn’t ask you to pay any money and gives you a practical overview of what it feels like to work with Pulsedesk and Salesforce Live Agent.
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