What is better Pulsedesk or ScreenConnect? Getting the suitable Customer Support Software product is as straightforward as contrasting the good and weak characteristics and terms offered by Pulsedesk and ScreenConnect. Here you can also match their general scores: 8.9 for Pulsedesk vs. 9.0 for ScreenConnect. Or you can verify their general user satisfaction rating, 98% for Pulsedesk vs. 96% for ScreenConnect.
We suggest that you put some effort and examine their specific functions and figure out which one is the better alternative for your business. Likewise, bear in mind to factor in your company’s or industry’s unique case, for example, a multilingual app for a global staff or a mobile version to help you work away from your office.
Right now, the most popular services in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you select a product that you believe will work best for your team you shouldn’t simply limit yourself to what professionals have to say about it. Quite frequently personal experience with the app may change, depending on specific goals and work processes. This is why in our reviews we also give our User Satisfaction Rating for every app to give you a reliable overview of how real users of Pulsedesk and ScreenConnect estimate their contact with the app. Our system is built around complex analysis of product appearances on other sites, social media as well as blogs, so you are going to receive a comprehensive and reliable picture of what other users think about each solution. In this case Pulsedesk has a total satisfaction rating at 98% while for ScreenConnect 96% of people say they had a positive experience with it.
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