What is better Pulsedesk or ScreenConnect? With various functions, pricing, conditions, and more to check, determining the best Customer Support Software for your company is tough. But by working with our system, it's easy to match the features of Pulsedesk and ScreenConnect including their general SmartScore, respectively as: 8.9 and 9.0 for overall score and 98% and 96% for user satisfaction.
You can also evaluate them feature by feature and see which program is a more effective fit for your company. Remember to ask for a trial version first before getting a plan to experience how the program can benefit you in real setting.
Our experts made sure to prepare reviews of all popular Customer Support Software products available on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having second thoughts about which software will perform best for your company it may be a good idea to examine each service’s social metrics. These metrics are usually an indicator of how popular a given product is and how large is its online presence. For instance, in case of Facebook Pulsedesk has 36 likes on their official profile while ScreenConnect profile is liked by 24487 users.
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