What is better Pulsedesk or NinjaOne (Formerly NinjaRMM)? You have such a huge number of Customer Support Software alternatives in today’s market that choosing the right product is often frustrating. On our comparison page, you can actually review the functions, pricing conditions, available plans, and more details of Pulsedesk and NinjaOne (Formerly NinjaRMM).
It’s also possible to compare their score (8.9 for Pulsedesk vs. 8.6 for NinjaOne (Formerly NinjaRMM)) and user satisfaction level (98% for Pulsedesk vs. 93% for NinjaOne (Formerly NinjaRMM)). The scores and ratings present you with a solid idea how both these software products perform. Moreover, make sure if the solution can integrate with the company’s current business apps to ensure greater productivity.
If you would like to quickly identify the top Customer Support Software according to our experts we advise you examine the following services: Freshdesk, Zendesk, Freshdesk Omni.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Almost as essential as features and user support responsiveness are pricing packages offered by Pulsedesk and NinjaOne (Formerly NinjaRMM). While cost should not be the only aspect it’s without a doubt a significant thing to consider. You should try to find a flexible pricing package that can be adjusted to your team size and easily scaled up when your company grows. You should be certain you don’t opt for packages that include additional tools that you won’t find useful and always try to contact with the vendor directly because enterprises can usually benefit from special pricing. You should also try out a free trial or demo of every app to spend at least some time working with it. It’s a useful experience that doesn’t need you to pay any money and gives you a solid overview of what it feels like to work with Pulsedesk and NinjaOne (Formerly NinjaRMM).
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