What is better Pulsedesk or NinjaOne (Formerly NinjaRMM)? Getting the best Customer Support Software for your company is complicated with so many functions, options, and terms to check. On the other hand, using our review directory will help you to cut down the necessary steps by reading all key apps in a single location.
As an illustration, you can contrast Pulsedesk and NinjaOne (Formerly NinjaRMM) for their functions and overall scores, namely, 8.9 and 8.6, respectively. Likewise, you can check which software has better general user satisfaction rating: 98% (Pulsedesk) and 93% (NinjaOne (Formerly NinjaRMM)) to learn which software is the better choice for your company. Don’t just buy the software with the cheapest price, but the one that has the best value for your money.
Our experts made sure to review all popular Customer Support Software solutions that you can find out there, but among them these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
In the event you continue having doubts about which solution will perform best for your business it may be a sensible idea to examine each service’s social metrics. Such metrics are frequently a sign of how popular every service is and how large is its online presence. For example Pulsedesk Twitter account has currently 5 followers. At the same time NinjaOne (Formerly NinjaRMM) Twitter is followed by 1130 users.
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