What is better NetHelpDesk or ScreenConnect? Getting the best Help Desk Software for your company is crucial to boosting your company’s efficiency. In our platform, it is simple to compare a wide range of solutions to see which one is the appropriate software for your needs. Here you can match NetHelpDesk vs. ScreenConnect and check out their overall scores (8.0 vs. 9.0, respectively) and user satisfaction rating (100% vs. 96%, respectively).
You can also browse the specifics of prices, terms and conditions, plans, services, tools, and more, and find out which software offers more advantages for your business. In general, go for the business software that allows you to add/remove features and pricing to complement your company growth or lack of it.
We realize that not all companies have the time to examine a large number of different solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you are still having doubts about which service will work best for your company it might be a good idea to analyze each service’s social metrics. Such metrics are usually an indicator of how popular every software is and how extensive is its online presence. For example NetHelpDesk Twitter profile has currently 690 followers. At the same time ScreenConnect Twitter is followed by 15200 people.
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