What is better NetHelpDesk or Salesforce Service Cloud? Various businesses want different types of Help Desk Software. To learn which solution meets your requirements, consider comparing various options feature by feature along with their conditions and pricing. Similarly, you can get a quick idea of their general performance and customer feedback by checking our smart scoring system.
The results are: NetHelpDesk (8.0) vs. Salesforce Service Cloud (9.6) for overall quality and efficiency; NetHelpDesk (100%) vs. Salesforce Service Cloud (97%) for user satisfaction rating. Analyze their strong and weaker points and see which software is a better choice for your company. An effective, simple tip is to list the strengths and weaknesses of both services next to each other and check which solution comes on top.
If you need to quickly identify the best Help Desk Software according to our experts we suggest you try out the following services: Freshdesk, Zendesk, Salesforce Service Cloud.
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Almost as essential as functionalities and customer support quality are pricing packages made available by NetHelpDesk and Salesforce Service Cloud. Even though pricing should not be the sole factor it’s surely a significant thing to think about. You should try to find a flexible pricing plan that can be adjusted to your team size and easily scaled up if your business expands. You should be certain you don’t opt for plans that include complex features that you won’t find a use for and always make an effort to get in touch with the vendor directly because enterprises can often count on more affordable prices. You should also try out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to spend any money and provides you with a solid overview of what it feels like to work with NetHelpDesk and Salesforce Service Cloud.
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