What is better NetHelpDesk or NinjaOne (Formerly NinjaRMM)? If you need an effective Help Desk Software product for your enterprise you need to invest time and compare a wide range of solutions. It doesn’t have to be complicated, and can be as easy as matching their features in a table like the one below. You will also get a quick idea how each product works. For instance, on this page you can find NetHelpDesk’s overall score of 8.0 and compare it against NinjaOne (Formerly NinjaRMM)’s score of 8.6; or NetHelpDesk’s user satisfaction level at 100% versus NinjaOne (Formerly NinjaRMM)’s 93% satisfaction score.
The comparison will allow you to identify the pros and cons of each program, and choose which one fits you requirements better. On top of the robust features, the application that’s simple to grasp and use is always the better option.
We did our best to review all popular Help Desk Software solutions that you can find out there, but among them these three caught our special attention: Freshdesk, Zendesk, Salesforce Service Cloud.
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
If you are still having doubts about which app will work best for your company it might be a sound idea to analyze each service’s social metrics. These metrics are frequently an indicator of how popular every service is and how large is its online presence. For example, in case of Facebook NetHelpDesk has 108 likes on their official page while NinjaOne (Formerly NinjaRMM) profile is liked by 1486 people.
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