What is better NetHelpDesk or NinjaOne (Formerly NinjaRMM)? You have such a huge number of Help Desk Software solutions in today’s market that selecting the best product may be overwhelming. On our comparison page, it is simple to compare the features, pricing terms, available plans, and more details of NetHelpDesk and NinjaOne (Formerly NinjaRMM).
You can evaluate their score (8.0 for NetHelpDesk vs. 8.6 for NinjaOne (Formerly NinjaRMM)) and user satisfaction level (100% for NetHelpDesk vs. 93% for NinjaOne (Formerly NinjaRMM)). The scores and ratings give you a general idea how these two software products perform. Moreover, make sure if the solution can integrate with the company’s current business apps to guarantee greater productivity.
At this time, the leading solutions in our Help Desk Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Every time you test different Help Desk Software apps you shouldn’t only study their list of features and provided pricing plans. Keep in mind the solution must be adjusted to your work processes and business so the more flexible their offer the better. Explore which OSes are supported by NetHelpDesk and NinjaOne (Formerly NinjaRMM) and be certain you will get mobile support for whatever devices you work on in your company. You should also learn which languages and countries are supported, as this may be a deal breaker for many businesses.
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