What is better NetHelpDesk or ManageEngine ServiceDesk Plus? Assessing products for the top Help Desk Software doesn't have to be difficult. On our review platform, we enable you to match NetHelpDesk and ManageEngine ServiceDesk Plus and quickly see their unique elements. We allow you to examine their features, supported devices, support service, prices, terms, and much more.
You can even assess their overall score (8.0 for NetHelpDesk vs. 8.7 for ManageEngine ServiceDesk Plus) and overall customer satisfaction level (100% for NetHelpDesk vs. 100% for ManageEngine ServiceDesk Plus). Take your time and compare your best alternatives and determine which one is ideal for your company. Likewise, you must check the vendor’s credibility; can you count on them and will they still be around a few years from now?
We realize that not all people have enough time to try out a wide range of various services, so we created a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
No Help Desk Software will be perfect enough to cover all the requirements of a specific team. While key features of NetHelpDesk and ManageEngine ServiceDesk Plus are important you should also thoroughly analyze the integrations provided by every app. In many cases your team will already be working with various kinds of SaaS software in your company and it’s definitely wiser to choose software that integrate well with one another. If you do that you can be certain of a reliable transfer of information between your teams and apps, which can significantly reduce time devoted to migrating between one product and the other.
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