What is better NetHelpDesk or ManageEngine ServiceDesk Plus? If you want an effective Help Desk Software product for your enterprise you must take time to assess a wide range of options. It doesn’t have to be difficult, and can be as simple as matching their functions in a table like the one below. You will also get a good idea how each product operates. For instance, on this page you can see NetHelpDesk’s overall score of 8.0 and compare it against ManageEngine ServiceDesk Plus’s score of 8.7; or NetHelpDesk’s user satisfaction level at 100% versus ManageEngine ServiceDesk Plus’s 100% satisfaction score.
The contrast will allow you to see the good and bad points of each application, and make up your mind on which matches your requirements better. Aside from the main features, the software which is simple and intuitive is always the better option.
As of now, the leading products in our Help Desk Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
When you pick a service that you believe will be an actual asset for your business you shouldn’t simply pay attention to what experts have to say about it. Quite frequently personal experience with the product may be different, depending on specific preferences and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each service to give you an immediate impression of how real users of NetHelpDesk and ManageEngine ServiceDesk Plus evaluate their contact with the service. Our algorithm is built around advanced analysis of product mentions on other sites, social media and blogs, so you are going to receive a comprehensive and reliable landscape of what other clients think about each product. In this case NetHelpDesk got a total satisfaction rating at 100% while for ManageEngine ServiceDesk Plus 100% of users say they had a positive experience with it.
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