What is better NetHelpDesk or PHC Service FX? Finding the proper Help Desk Software product is as straightforward as evaluating the solid and poor functionalities and terms offered by NetHelpDesk and PHC Service FX. Here you can also match their total scores: 8.0 for NetHelpDesk vs. 6.7 for PHC Service FX. Or you can look at their general user satisfaction rating, 100% for NetHelpDesk vs. 99% for PHC Service FX.
We suggest that you spend some time to review their specific functions and decide which one is the better option for your business. Likewise, keep in mind to factor in your company’s or industry’s special circumstances, for example, a multilingual solution for a global team or a mobile version to help you work in the field.
We did our best to review all popular Help Desk Software services offered out there, but among all the ones we reviewed these three deserved our special attention: Salesforce Service Cloud, Zendesk, Freshdesk.
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
PHC Service FX comes with three plans that cater to varying help desk needs of your organization.
Free. A great option if you want to test drive PHC Service FX and see how it can benefit your enterprise. The free version carries varying features depending on which type of service you opt to use – the Net Edition and the Max Edition. The Net Edition is specifically created for small companies while the Max Edition comes with all the features and great for medium to large companies who want to know the true benefits of PHC Service FX.
Net Edition. This help desk bundle carries a price tag of £210.10 annually or £17.51 per month if you opt to pay on a monthly basis. The package is set for one user and a database of 500 MB. Additional user is £11.9 and 500 MB at £6.3. Features include: customer management; assign requests automatically; custom support email; email alerts; and quick dialogues.
Max Edition. £351.74 annually or £29.31 per month. Includes one user + 500 MB database; additional user is £23 and 500 MB at £6.3. Includes Net Edition features plus: access control; mandatory fields; search engine; and user fields.
With PHC Engine FX all users of PHC FX will have their external applications integrated with their software. This will keep you and your company in sync with market needs.
PHC FX Developer Partners are responsible for all developments that make our Customers fast and agile.
Database security is a PHC FX system priority. And that is why our system architecture only allows previously authorized accesses by their users.
If you already are a Customer and need to have an API developed, contact a PHC FX Developer Partner. They are there to put you in full throttle.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sunnergetic, Wiz Interactive, Gumelo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An innovative business software with a unique user experience.
You should pay attention to the fact that while both NetHelpDesk and PHC Service FX may have a reliable range of features each app may be created for a different business size. If you are studying different apps you may want to focus on a business size they are meant for. Certain features could scale up efficiently for big enterprises but if you have a small or mid-sized company it’s usually more sensible to stay away from paying for advanced functionalities that you may never have a chance to use.
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