What is better PHC Service FX or Kayako? It’s easy to our scoring system to help you get a general idea which Help Desk Software product is more suitable for your business. For overall product quality, PHC Service FX attained 6.7 points, while Kayako received 9.0 points. At the same time, for user satisfaction, PHC Service FX scored 99%, while Kayako scored 95%.
Information regarding their unique elements, tools, supported platforms, customer service, and more are provided below to provide you with a more correct assessment. Don’t forget to purchase only the features your company needs to avoid wasting money for features which are redundant.
Currently, the leading services in our category are: .
PHC Service FX comes with three plans that cater to varying help desk needs of your organization.
Free. A great option if you want to test drive PHC Service FX and see how it can benefit your enterprise. The free version carries varying features depending on which type of service you opt to use – the Net Edition and the Max Edition. The Net Edition is specifically created for small companies while the Max Edition comes with all the features and great for medium to large companies who want to know the true benefits of PHC Service FX.
Net Edition. This help desk bundle carries a price tag of £210.10 annually or £17.51 per month if you opt to pay on a monthly basis. The package is set for one user and a database of 500 MB. Additional user is £11.9 and 500 MB at £6.3. Features include: customer management; assign requests automatically; custom support email; email alerts; and quick dialogues.
Max Edition. £351.74 annually or £29.31 per month. Includes one user + 500 MB database; additional user is £23 and 500 MB at £6.3. Includes Net Edition features plus: access control; mandatory fields; search engine; and user fields.
With PHC Engine FX all users of PHC FX will have their external applications integrated with their software. This will keep you and your company in sync with market needs.
PHC FX Developer Partners are responsible for all developments that make our Customers fast and agile.
Database security is a PHC FX system priority. And that is why our system architecture only allows previously authorized accesses by their users.
If you already are a Customer and need to have an API developed, contact a PHC FX Developer Partner. They are there to put you in full throttle.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sunnergetic, Wiz Interactive, Gumelo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An innovative business software with a unique user experience.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
You should pay attention to the fact that even though both PHC Service FX and Kayako may provide a reliable range of features every solution may be created for a different business size. If you are analyzing various solutions you may want to give some attention to a business type they are catering to. Specific elements could scale up with no problem for huge enterprises but if you run a small or medium company it’s frequently more sensible to stay away from paying for complex functionalities that you may never actually use.
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