What is better NetHelpDesk or TeamSupport? The ideal Help Desk Software is a program that can handle your company’s unique needs. You can find which solution is best suited for your enterprise if you compare different products before you decide which one is the best.
For instance, NetHelpDesk and TeamSupport are scored at 8.0 and 9.1, respectively, for overall quality and performance. Similarly, NetHelpDesk and TeamSupport have a user satisfaction rating of 100% and 99%, respectively, which reveals the general response they get from customers. Better yet, get in touch with a current client of the software and solicit their feedback regarding the software in question.
Currently, the most popular solutions in our Help Desk Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
No Help Desk Software will be able to solve all the needs of a specific team. Though key features of NetHelpDesk and TeamSupport should matter you should also carefully examine the integrations supported by a given product. Very often your team will already be making use of various kinds of B2B software in your company and it’s much wiser to choose services that integrate well with one another. If you do that you can guarantee a reliable exchange of data between your teams and software used, which can really reduce time wasted on migrating between one software and the next.
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