What is better NetHelpDesk or Vivantio? You have so many Help Desk Software options in today’s market that choosing the right product may be difficult. On our comparison page, we let you examine the functions, pricing terms, available plans, and more details of NetHelpDesk and Vivantio.
It’s also possible to examine their score (8.0 for NetHelpDesk vs. 8.4 for Vivantio) and user satisfaction level (100% for NetHelpDesk vs. 93% for Vivantio). The scores and ratings offer you a general idea how both of these software products perform. Additionally, check if the software can integrate with your current business apps to guarantee greater productivity.
We know that not all businesses have the time to examine a large number of different services, so we prepared a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you are still having second thoughts about which solution will work best in your case it may be a sound idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular every service is and how big is its online presence. For instance NetHelpDesk Twitter account has currently 690 followers. At the same time Vivantio Twitter is followed by 70 people.
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