What is better NetHelpDesk or Vivantio? With a wide range of functions, pricing, conditions, and more to evaluate, choosing the best Help Desk Software for your business is tough. Nevertheless by working with our system, it's easy to match the functions of NetHelpDesk and Vivantio including their general SmartScore, respectively as: 8.0 and 8.4 for overall score and 100% and 93% for user satisfaction.
You can also evaluate them feature by feature and see which software is a more effective fit for your company. Keep in mind to ask for a free trial first before opting in for a plan to experience how the program can benefit you in real scenarios.
We did our best to review all popular Help Desk Software services that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk, Salesforce Service Cloud.
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Both NetHelpDesk and Vivantio were tested by a team of reliable B2B experts who prepared a full examination of all key elements of every app. Their final rating was calculated by means of unique SmartScore model that gives a separate partial score to each element such as: main features, client support, mobile support, security, user satisfaction as well as media presence. We realize useful features are not the only thing crucial to a business so we make an effort to pay attention to all facets of a software before coming up with its final rating.
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