What is better Medallia or CustomerSuccessBox? When comparing Medallia and CustomerSuccessBox, you can easily see which CRM Software product is the better option. This means that your enterprise can select the most productive and useful application. You can examine the details, for example available tools, costs, plans offered by each vendor, offer terms, and more
We also let you evaluate their all round scores to know which one looks to be more beneficial for your firm. Medallia has 6.8 points for overall quality and 98% rating for user satisfaction; while CustomerSuccessBox has 8.6 points for overall quality and 95% for user satisfaction. You can also assess which software company is more dependable by sending an email request to both vendors and check which one replies without delays.
If you want to quickly locate the optimal Customer Support Software according to our review team we recommend you check out one of these services: Freshdesk Omni, Zendesk, Freshdesk.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Almost as important as useful features and customer support level are pricing plans provided by Medallia and CustomerSuccessBox. While cost should not be the sole factor it’s without a doubt an important thing to consider. You should try to find a flexible pricing package that can be adjusted to your team size and easily scaled up when your team grows. You should be certain you don’t pick packages that include advanced tools that you won’t use and always make an effort to get in touch with the vendor directly as enterprises can usually count on discounts. You should also check out a free trial or demo of each software to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to invest any money and gives you a reliable overview of what it’s like to work with Medallia and CustomerSuccessBox.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
