What is better CustomerSuccessBox or EngageBay? If you’re having a difficult time choosing the right CRM Software product for your circumstances, try to compare and contrast the available software and see which tool offers more advantages. For instance, here you can review CustomerSuccessBox (overall score: 8.6; user rating: 95%) vs. EngageBay (overall score: 8.9; user rating: 100%) for their overall performance.
You can also see which one provides more tools that you need or which has more suitable pricing plans for your current budget. Working with a clear table to evaluate their features will significantly increase the chances of getting the right product for your company. Take a closer look at other areas of the software such as if it’s easy to use, flexibility, scalability, and pricing options.
Our experts made sure to review all popular Customer Experience Management Software solutions that you can find out there, but among them these three caught our special attention: Smartlook, Zendesk, Alchemer.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
EngageBay integrates with the following business systems and applications:
Zapier
QuickBooks
WordPress
Xero
Twilio
Office 365
Google Contacts and Calendar
Stripe
SendGrid
Mailgun
Mandrill
Xero
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Panama Partners, Growth Robotics
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
EngageBay is an all-in-one marketing, sales, and CRM platform designed to be an affordable alternative to expensive solutions. Considered as a true alternative to more expensive business solutions, EngageBay automates key business processes and routines to free you up to create meaningful customer experiences.
Almost as essential as features and user support responsiveness are pricing options given by CustomerSuccessBox and EngageBay. Even though price should not be the only factor it’s without a doubt a significant thing to think about. You should expect a flexible pricing plan that can be matched with your team size and effortlessly scaled up every time your business grows. You should be certain you don’t pick plans that have complex tools that you won’t find useful and always make an effort to contact with the vendor directly as big companies can frequently count on special pricing. You should also give a chance to a free trial or demo of each product to spend at least some time using it. It’s a helpful experience that doesn’t ask you to invest any money and gives you a reliable overview of what it’s like to work with CustomerSuccessBox and EngageBay.
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