What is better CustomerSuccessBox or LiaCX? Buying the best Customer Experience Management Software product is all about assessing various solutions and figuring out the top application for your specific needs. Our unique process provides you with a fast look at the general rating of CustomerSuccessBox and LiaCX. For total quality and performance, CustomerSuccessBox scored 8.6, while LiaCX scored 8.6. On the other hand, for user satisfaction, CustomerSuccessBox earned 95%, while LiaCX earned 100%.
Below you can also check their functions, terms, plans, etc. to determine what application will be more suitable for your situation. One key element to assess is whether the app lets you to toggle on/off restrictions on various types of users to protect any sensitive corporate data.
Currently, the most significant products in our Customer Experience Management Software category are: Smartlook, Alchemer, Zendesk.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
In the event you are still having doubts about which service will work best in your case it may be a sound idea to investigate each service’s social metrics. These metrics are quite often a sign of how popular each software is and how big is its online presence. For instance, in case of Facebook CustomerSuccessBox has 106 likes on their official profile while LiaCX profile is liked by 125 users.
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