What is better LiaCX or Contactually? If you need a competent Customer Experience Management Software product for your company you should make time to examine different solutions. It doesn’t have to be challenging, and can be as quick as matching their traits in a table like the one below. You will also get a brief idea how each product works. For instance, on this page you can see LiaCX’s overall score of 8.6 and compare it against Contactually’s score of 9.0; or LiaCX’s user satisfaction level at 100% versus Contactually’s 97% satisfaction score.
The contrast can help you spot the strengths and weaknesses of each program, and decide which one matches your requirements better. Beyond the robust features, the software that’s simple to grasp and use is always the better product.
In the event you need to quickly locate the top Customer Experience Management Software according to our review team we recommend you check out these products: Alchemer, Zendesk, Smartlook.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
Please keep in mind that even though both LiaCX and Contactually may provide an outstanding set of features every app might be designed for a different company size. If you are comparing features you should give some attention to a company type they are meant for. Some elements may scale up well for huge enterprises but if you own a small or medium business it’s often more sensible to avoid paying for advanced features that you might never use.
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