What is better LiaCX or Qualtrics CX? Today’s businesses require the most effective Customer Experience Management Software product to remain competitive. On this page we help you with choosing the right software, by allowing you to compare LiaCX and Qualtrics CX down to the very details of their individual offers.
You may as well make use of our total scoring values, which rate the software overall quality and performance. LiaCX got a 8.6 score, while Qualtrics CX has a score of 9.1. Likewise, you may compare their general user satisfaction rating: 100% (LiaCX) against 100% (Qualtrics CX). Remember to choose the application that best addresses your most crucial issues, not the application with the higher number of features.
Right now, the top solutions in our Customer Experience Management Software category are: Alchemer, Zendesk, Smartlook.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:
Salesforce
Tableau
Marketo
Workday
Slack
Adobe Analytics
Adobe Launch
Freshdesk
Zendesk
Hubspot
Zapier
ServiceNow
Microsoft Dynamics 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Yamaha, Allianz, jetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.
You shouldn’t count on only a wide array of features and scalable pricing plans from a credible Customer Experience Management Software. Almost as crucial as main features is a quality customer support. You want to make sure that if you have any questions about LiaCX or Qualtrics CX, or you run into a problem, or perhaps you’ll want to ask for a specific change or functionality beneficial to your business you can rely on a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you are able to benefit from individual training or at the very least a knowledge base you can use.
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