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Compare Qualtrics CX vs Sprout Social

What is better Qualtrics CX or Sprout Social? When selecting the ideal Reputation Management Software for your organization it is suggested that you review the features, pricing, as well as other critical information regarding the product and vendor. Here, you are able to see the parallels and differences between Qualtrics CX (overall score at 9.1 and user satisfaction at 100%) and Sprout Social (overall score at 8.9 and user satisfaction at 93%).

It's also possible to check their unique details, such as functions, plans, pricing, terms and conditions, etc. Moreover, read the terms thoroughly for information on hidden fees, including, installation, independent customer service, upgrade fees, disk space fees, and others.

As of now, the top solutions in our Customer Experience Management Software category are: SoGoCX, Zendesk, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Smart Inbox
  • Mobile
  • Collaboration
  • Publishing
  • Analytics
  • Monitoring
  • Social CRM
  • Account Structure

Pricing Info

Sprout Social offers three different plans for its users and each of the plans includes a 30-day free trial.

Premium Plan – $99 per user/month

  • Complete Social Media Management
  • All-in-one Social Inbox
  • Monitor Profiles, Keywords & Locations
  • Tasking & Social CRM Toolset
  • Publish, Schedule, Draft & Queue Posts
  • Social Content Calendar
  • Group, Profile & Post-Level Reporting
  • Includes 10 Social Profiles
  • iOS and Android mobile apps

Corporate Plan – $149 per user/month

All the features of the Premium plan, plus:

  • Tag, Categorize & Report on Inbox Messages
  • Trends & Engagement Reports
  • Team & Productivity Reporting
  • Approval Workflow & Audience Targeting
  • Campaign Tagging & Reporting
  • Competitive Benchmark Reporting
  • Includes 15 Social Profiles
  • Add-on: Advanced Social Listening Suite (available for an additional cost within the app)

Enterprise plan – $249 per user/month

All the features of the Corporate plan, plus:

  • Advanced Customer Care Tools & Reports
  • Advanced Keyword Listening
  • Build Custom Chatbots with Automation Tools
  • Custom URL Tracking
  • Store Media in a Shared Asset Library
  • Report Builder & Scheduled Report Delivery
  • Includes 20 Social Profiles
  • Add-on: Advanced Social Listening Suite (available for an additional cost within the app)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Microsoft, Stanford University, Spotify

Integrations

  • Twitter
  • Facebook
  • LinkedIn
  • Instagram
  • Google+
  • Zendesk
  • UserVoice

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Sprout Social is a social media management software providing companies with tools to grow and manage their social communities. It provides users with collaboration tools and other features for monitoring and analytics. This social CRM tool, when used well, can bring your social media presence and engagement to new heights.

Company Email

info@sproutsocial.com

Contact No.

Company's Address

131 S. Dearborn St.
Ste. 1000
Chicago, IL 60603

You shouldn’t expect only a wide range of features and flexible pricing from a reliable Reputation Management Software. Almost as essential as core features is a trustworthy customer support. You want to guarantee that if you have any questions about Qualtrics CX or Sprout Social, or you face some problems, or maybe you’ll want to request a specific change or functionality beneficial to your team you can rely on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are offered. What is more, it’s a significant advantage if you can profit from individual training or at least a knowledge base you can use.

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