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Compare Qualtrics CX vs Sprout Social

What is better Qualtrics CX or Sprout Social? If you’re getting a tough time selecting the best Reputation Management Software product for your company, it’s a good idea to do a comparison of the available software and discover which tool offers more positive aspects. In particular, here you can examine Qualtrics CX (overall score: 9.1; user rating: 100%) vs. Sprout Social (overall score: 8.9; user rating: 93%) for their overall performance.

It's also possible to see which one provides more features that you need or which has better pricing plans for your current budget constraints. Having a clear table to evaluate their features will significantly increase the likelihood of finding the appropriate product for your company. Take a closer look at other factors of the software such as intuitiveness, adaptability, scalability, and pricing plans.

We realize that not all businesses have enough time to scrutinize a large number of various services, so we created a list of suggestions that you may find useful. Our top choices for the Customer Experience Management Software category are: Zendesk, Qualtrics CX, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Smart Inbox
  • Mobile
  • Collaboration
  • Publishing
  • Analytics
  • Monitoring
  • Social CRM
  • Account Structure

Pricing Info

Sprout Social offers three different plans for its users and each of the plans includes a 30-day free trial.

Premium Plan – $99 per user/month

  • Complete Social Media Management
  • All-in-one Social Inbox
  • Monitor Profiles, Keywords & Locations
  • Tasking & Social CRM Toolset
  • Publish, Schedule, Draft & Queue Posts
  • Social Content Calendar
  • Group, Profile & Post-Level Reporting
  • Includes 10 Social Profiles
  • iOS and Android mobile apps

Corporate Plan – $149 per user/month

All the features of the Premium plan, plus:

  • Tag, Categorize & Report on Inbox Messages
  • Trends & Engagement Reports
  • Team & Productivity Reporting
  • Approval Workflow & Audience Targeting
  • Campaign Tagging & Reporting
  • Competitive Benchmark Reporting
  • Includes 15 Social Profiles
  • Add-on: Advanced Social Listening Suite (available for an additional cost within the app)

Enterprise plan – $249 per user/month

All the features of the Corporate plan, plus:

  • Advanced Customer Care Tools & Reports
  • Advanced Keyword Listening
  • Build Custom Chatbots with Automation Tools
  • Custom URL Tracking
  • Store Media in a Shared Asset Library
  • Report Builder & Scheduled Report Delivery
  • Includes 20 Social Profiles
  • Add-on: Advanced Social Listening Suite (available for an additional cost within the app)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Microsoft, Stanford University, Spotify

Integrations

  • Twitter
  • Facebook
  • LinkedIn
  • Instagram
  • Google+
  • Zendesk
  • UserVoice

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Sprout Social is a social media interaction software that helps companies to communicate with customers and build their businesses at an exponential rate.

Company Email

info@sproutsocial.com

Contact No.

Company's Address

131 S. Dearborn St.
Ste. 1000
Chicago, IL 60603

It may not always be enough to just compare Qualtrics CX and Sprout Social against one another. While reliable features, pricing plans and user comments are all crucial and should be considered when making a final choice, you should also pay attention to the recognition and awards claimed by every service. Very often a less known app may turn out to be an amazing choice that was distinguished with B2B awards such as our Exceptional Customer Support Award which reveals that regardless of lesser market presence it’s a worthy contender to the apps that dominate the market.

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