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Compare Qualtrics CX vs Brand24

What is better Qualtrics CX or Brand24? A good way to find the correct Reputation Management Software product for your company is to cross-check the solutions against each other. Here you can compare Qualtrics CX and Brand24 and see their functions compared thoroughly to help you select which one is the superior product.

Likewise, you can compare their overall ratings, including: overall score (Qualtrics CX: 9.1 vs. Brand24: 8.5) and user satisfaction (Qualtrics CX: 100% vs. Brand24: 100%). Check their varying features and similarities and see which one outperforms the other. Moreover, imagine your company tomorrow; will your business outgrow the app in the next couple of years?

Those of you who want to save some time or need a Customer Experience Management Software recommendation from our experts might want to examine these top choices for this year: Zendesk, Qualtrics CX, Yotpo.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Social Insigths
  • Influencer Score
  • Sentiment Analysis
  • Collaboration Tools
  • Topic Grouping
  • Social Search
  • Competitor Knowledge

Pricing Info

Plus – $49/month

  • KickStart Package for any individual or small business
  • 5 keywords
  • 50K mentions / mo
  • 1 user

Premium – $99/month

  • Perfect for both Brand Monitoring and Lead Generation.
  • 10 keywords
  • 500K mentions / mo
  • 5 users

Max – $349/month

  • Monitor your Brand, your competition and your industry
  • 25 keywords
  • 1,25 Million mentions / mo
  • 10 users

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

IKEA, Uber, GSK

Integrations

Brand24 integrates with the following business systems and applications:

  • Slack
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A social media monitoring solution designed to help businesses identify people who are mentioning their products, services, and even their companies over the internet.

Company Email

help@brand24.com

Contact No.

Company's Address

Brand24.com
1562 First Ave #205-2290
New York, NY 10028-4004

Both Qualtrics CX and Brand24 were reviewed by a group of independent B2B experts who carried out a thorough examination of all crucial elements of each solution. Their final rating was calculated using our unique SmartScore model which calculates a separate partial score to every factor including: main functionalities, customer support, mobile device support, security, customer satisfaction as well as market presence. We are aware that useful features are not the only factor crucial to a company so we do our best to pay attention to all facets of a software prior to calculating its final rating.

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