What is better LiaCX or NICE inContact CXone? Comparing products for the top Customer Experience Management Software does not always have to be hard. On our review platform, you can easily match LiaCX and NICE inContact CXone and quickly evaluate their varying features. We allow you to examine their features, supported devices, customer support, costs, terms, and much more.
You can even assess their overall score (8.6 for LiaCX vs. 8.8 for NICE inContact CXone) and overall customer satisfaction level (100% for LiaCX vs. 91% for NICE inContact CXone). Devote time to assess your top options and find out which one is best for your company. Likewise, you must consider the software vendor’s background; are they reliable and will they still be on the market a few years from now?
Those of you who don't have much time or want a Customer Experience Management Software suggestion from our team might want to investigate these top choices for this year: Zendesk, Alchemer, Smartlook.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
You shouldn’t count on exclusively a broad set of features and adjustable pricing packages from a reliable Customer Experience Management Software. Almost as essential as main features is a top-notch customer support. You want to guarantee that when you have any questions about LiaCX or NICE inContact CXone, or you run into a problem, or maybe you’ll want to ask for a specific revision or functionality useful to your business you can trust in a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you can benefit from personal training or at least a knowledge base you can use.
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