What is better NICE inContact CXone or Pipedrive? When choosing the appropriate CRM Software for your enterprise it is suggested that you assess the functions, costs, as well as other crucial info regarding the product and vendor. Here, you can examine the similarities and disparities between NICE inContact CXone (overall score at 8.8 and user satisfaction at 91%) and Pipedrive (overall score at 9.4 and user satisfaction at 100%).
It's also possible to check out their specific modules, such as functions, plans, pricing, terms, etc. What is more, analyze the terms carefully for information on hidden costs, like, setup fees, separate support plan, upgrade fees, cloud storage fees, and more.
As of now, the best solutions in our Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
In case you are still having doubts about which service will be best in your case it may be a good idea to check out each service’s social metrics. Such metrics are frequently a way to see how popular every solution is and how large is its online presence. For example, in case of Facebook NICE inContact CXone has 4603 likes on their official profile while Pipedrive profile is liked by 24929 people.
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