What is better NICE inContact CXone or Pipedrive? We are here to improve the process of reviewing CRM Software products for you. For example, on this page you can examine the overall performance of NICE inContact CXone (8.8) and contrast it with the overall performance of Pipedrive (9.4). You may also match their overall user satisfaction rating: NICE inContact CXone (91%) vs. Pipedrive (100%).
What’s more, you can read their capabilities carefully to check which product can better deal with your company’s requirements. Generally, any business solution should allow you to immediately see the big picture, at the same time allowing you quick access to the details.
At this time, the leading products in our Call Center Software category are: Zendesk, JustCall, Freshdesk Contact Center.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
It may not always be enough to simply compare NICE inContact CXone and Pipedrive against one another. Although useful features, cost and customer experience are all important and should be considered when making a final decision, you should also check out the recognition and awards claimed by each service. Very often a less popular service may turn out to be an amazing choice that was a winner of many industry awards such as our Great User Experience Award which proves that despite lesser market presence it’s a worthy rival to the solutions that dominate the market.
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