What is better LiaCX or Intercom? There are numerous Customer Experience Management Software products in the market today. The best way to find out which app fits your needs best is to evaluate them side by side. For instance, here you can review LiaCX and Intercom for their overall score (8.6 vs. 8.9, respectively) or their user satisfaction rating (100% vs. 96%, respectively).
It’s also possible to review their features and pricing stipulations along with other valuable facts below. When matching products be sure to analyze their similar advantages and mark their differences to get a clearer picture of both deals. Similarly, remember to assess other issues such as security, backup, usability, and customer support.
As of now, the most significant solutions in our Customer Experience Management Software category are: Alchemer, Smartlook, Zendesk.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
If you continue having doubts about which app will perform best for your company it may be a sound idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular a given software is and how big is its online presence. For instance LiaCX Twitter account has currently 762 followers. At the same time Intercom Twitter is followed by 15578 users.
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