What is better LiaCX or Intercom? When you compare LiaCX and Intercom, you can easily see which Customer Experience Management Software product is the more effective alternative. This guarantees that your enterprise will be able to choose most productive and useful application. You can check the details, including available tools, costs, plans offered by each vendor, offer conditions, and more
We also let you check their total scores to know which one seems to be more suitable. LiaCX has 8.6 points for overall quality and 100% rating for user satisfaction; while Intercom has 8.9 points for overall quality and 96% for user satisfaction. Similarly, you can also check which software company is more reliable by sending an an email question to both vendors and find out which vendor replies sooner.
We did our best to review all popular Customer Experience Management Software products offered out there, but among them these three caught our special attention: Smartlook, Zendesk, Alchemer.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
You don’t want exclusively a broad array of features and adjustable pricing from a credible Customer Experience Management Software. Almost as important as key features is a quality customer support. You want to make sure that when you have any questions about LiaCX or Intercom, or you run into a problem, or maybe you’ll want to request a certain change or functionality useful to your team you can trust in a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you are able to benefit from individual training or at least a knowledge base you can use.
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