What is better Intercom or SupportBee? When selecting the best Help Desk Software for your organization it is suggested that you evaluate the features, costs, and other essential info about the product and vendor. Here, you can check the parallels and differences between Intercom (overall score at 8.9 and user satisfaction at 96%) and SupportBee (overall score at 7.5 and user satisfaction at 94%).
You can also examine their specific modules, for example functions, plans, rates, terms and conditions, etc. What is more, analyze the terms carefully for information on hidden costs, like, setup cost, separate helpdesk support, upgrade fees, disk space fees, and others.
Currently, the best services in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
All the data, information and reviews that we provided in this table were collated from official vendor websites, advertising content available online, actual experience from real clients as well as our individual everyday use of each app by an expert. We do our best to thoroughly examine each software, therefore we not only analyze it internally, but we also match our findings with experiences of other members from the SaaS community.
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